Thursday, December 09, 2010

My patience is wearing very thin for bullshit. Especially when it comes to customer service. I don't expect the royal treatment but any kind of treatment that doesn't suck would be nice.

Matt and I ordered our couch almost 4 weeks ago now. Online it specifically states that a special order (which is what ours was) will be delivered in less than 21 days. No asterisks, no fine print, that's it. Well guess what! That didn't happen. They still haven't told us when it will be delivered.

I called the store last night and talked to a girl named Bitch. She said that our order form states 3-5 weeks. I told her that the order form may in fact say that, although it's in their code so I can't really tell that's what it says, but that was never explained to us. We were still under the assumption it would be delivered within 3 weeks. She just told me again the order form states 3-5 weeks. I wanted to reach through the phone and punch her in the fucking throat because she obviously didn't listen to a god damn word I said. I don't pay almost $800 for a fucking couch to be treated like a piece of shit. She told me to call back on Saturday and talk with the lady who sold us the couch. She even went ahead and said she would pass the message along to her. Don't bother, bitch.

Honestly. I pay for a service, I expect to get what I paid for. Fuck you.

1 comment:

  1. haha! i'm not laughing at what happened to you, just how you talk about that woman. i need your help getting messages across to people here ; ) i am still keeping up w/ your blog - just don't always have the time to write. i loved reading about your christmas prep...and your wedding fever...and baby fever... LOVE that! i remember having the wedding fever so badly. and WAITING for joe to pop the question. guys can be so stubborn! good luck w/ the couch thing. where did you order it from?